Our Commitment to Customer Satisfaction
At Dreamr, we believe that the highest levels of client service, and the high quality of the work we produce to be of absolutely paramount importance.
It is equally important to us that in all matters, we act in a way which is fair, transparent and professional, and that we maintain a mutually respectful and close relationship with our clients.
If a client believes that in any way, by exception, we have failed to reach the high standards we set for ourselves, then we will do our utmost to rectify the situation by implementing the following process:
Clients should raise their concerns as soon as possible, and no later than within the terms of the contract we agreed together.
An initial response will be provided in most cases within 48 hours during the normal working week and no later than within 7 working days of your raising the issue.
We will work with you to rectify any issues which fall within the contract which we agreed at the outset.
If the issue falls outside of the terms of your contract, we will do our best to help you rectify the situation, though we may need to charge you to undertake any extra work. We will agree a cost with you beforehand.
Rest assured that we will do everything within our power to ensure that each and every client is satisfied both with the work we produce and all aspects of their relationship with Dreamr.
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